Job Vacancies

Technical Support / Service Advisor – Agricultural / Groundcare

We are looking to recruit an experienced Technical Support / Service Advisor (ideally with an Engineering background) to join our operation in Alton, Hampshire. If you have demonstrable customer facing / service skills, good technical skills and are self-motivated and enthusiastic we’d love to hear from you.

Role Info:

Technical Support / Service Advisor – Agricultural / Groundcare Equipment Supply & Service
Alton, GU34 | £25,000 – £32,000 + Bonus + Overtime

Monday to Friday 8.30am to 5pm

About Us

We are ideally located in the South Downs National park, situated in Hampshire and bordering both West Sussex and Surrey. We supply an impressive range of products for smallholders and compact tractor owners. These range from mowing equipment, groundcare items and a wide variety of other machinery.

The Technical Support (Engineer) / Service Advisor Role:

Description of Duties:

+ After-Sales Support

– First point of call for customers with issues
– Investigation, diagnosis, and repair of customers equipment
– Visits to customers to repair or replace faulty machines
– Recording problems and liaising with relevant department / supplier
– Advising on warranty issues
– Advising the customer and organising any follow-up action

+ Quarantine and Fault Reporting

– Running the machine quarantine system
– Logging and processing faults
– Reporting faulty equipment to manufacturers
– Organising replacement parts and machines

+ Spare Parts

– Identifying and recording incoming spare parts
– Relocation of spare parts
– Ordering of spare parts / liaison with suppliers
– Identifying spare parts and quoting customers
– Keeping the spares department clean and tidy

+ Manuals

– Keeping manuals up to date and reporting any discrepancies

+ Workshop / Sales Office Support
– Support during busy periods

+ Other Customer Service related tasks as required

Our ideal Technical Support / Service Advisor:

+ A technical / engineering qualification
+ Confidence in speaking to customers on the phone or face to face
+ Experience in working with agricultural machinery
+ An interest in all things mechanical, can weld / grind etc
+ Good office skills such as Excel / Word
+ Attention to detail
+ The motivation to work alone at times
+ Working in a technical customer service role
+ Working for similar Agricultural Machinery companies or car dealership service department or engineering company in customer service or technical sales

Your Background / Previous Roles May Include:
Groundcare Engineer, Tractor Engineer, Multiskilled Engineer, Service Engineer, Groundcare Machinery Engineer, Mechanic, Plant Engineer, Aftersales Engineer, Agricultural Engineer, Plant Equipment Engineer, Tractor Mechanic, Dealership Service Advisor, Engineering Support, Technical Sales.

Interested? Apply here: https://app.recruitmentrevolution.com/vacancies/view/technical-support-service-advisor-agricultural-groundcare/id:13679

Blacknest Road, Alton, GU34 4, United Kingdom

 

Trainee Agricultural Workshop Engineer (Saturdays)

Due to rapid expansion we are now looking to recruit a part-time engineer for our busy workshop. The work involves assembly, testing, delivery and demonstration of implements such as flail mowers, rotovators and wood chippers. This would suit someone with an interest in working with tractors and farm machinery. You will be working alongside our experienced agricultural engineers and full training will be given.

About Us: Farm Tech Supplies Ltd have built a strong presence in the market with multiple dealers throughout the UK. We are a small company where everyone has a “muck in” type of attitude and willingness to provide support within other areas of the business when needed.

Please email your CV to hr@farmtechsupplies.co.uk

Applications open from 15th June 2019

No agencies.

 

If you have an interest in farm machinery and would like to work in a dynamic, fast growing company please email us and we would be happy to consider you for any future vacancies, please email enquiries to Helen at hr@farmtechsupplies.co.uk